Service Information
Basic Information
- Address:
- Shop No. M2-311, Level 3, Kai Tak Mall 2, Kai Tak Sports Park, Kai Tak, Kowloon City, Kowloon
- Opening hours:
-
Weekdays: 11:30 - 20:30
Saturday, Sunday and public holidays: 11:00 - 21:00
- Telephone:
- 4486 5690
- Those who have made an appointment can check in with the staff via "email" or "appointment phone"
Inclement Weather Appointment Arrangement
| Weather Conditions | Signal cancellation time | Arrangement |
|---|---|---|
| Black Rainstorm Warning Signal Typhoon Signal No. 8 or above | Cancelled before 9:30am | Activities will continue as normal |
| 9:30am - 5:30pm Cancelled | Appointments made within 2 hours after the cancellation will be cancelled, and appointments made after 2 hours will proceed as usual. | |
| Cancelled after 5:30pm | Full-day reservation will be cancelled | |
| Issued during business hours | All subsequent appointments after the Observatory issues a warning will be cancelled |
Customer Service and Support
- There will be no refunds for activities cancelled due to bad weather, but you can reschedule to another date
- You can reschedule your appointment by clicking the link in the confirmation email.
- Contact Customer Service to change your reservation:
- Email : info.tinysteamfactory@tinymemory.hk
- WhatsApp : +852-56332221
- For group reservations or enquiries , please email to: info.tinysteamfactory@tinymemory.hk
