Service Information
Appointment & Severe Weather Arrangement
Basic Information
- Address:
- Shop 311, 2/F-3/F, Kai Tak Retail Mall, Kai Tak Sports Park
- Opening Hours:
-
Weekdays: 11:30 - 20:30
Weekends & Public Holidays: 11:00 - 21:00
- Phone:
- 4486 5690
- Guests with reservations may check-in via email, reservation phone or QR code.
Severe Weather Arrangement
| Weather Condition | Status 2 Hours Before | Appointment Arrangement |
|---|---|---|
| Red Rainstorm Warning | Lifted 2 hours before the session | Session proceeds as normal |
| Red Rainstorm Warning | Still in effect within 2 hours before the session | Guests may choose to attend or reschedule |
| Black Rainstorm / Typhoon Signal No. 8 or above | Lifted 2 hours before the session | Session proceeds as normal |
| Black Rainstorm / Typhoon Signal No. 8 or above | Still in effect within 2 hours before the session | Session automatically cancelled. Please contact us within 14 days to reschedule within 45 days |
Important: Please check weather updates on the day of your visit and follow the "2 hours before session" rule. Contact us via WhatsApp: +852 56332221 or email cs@tiny.com.hk for rescheduling.
Rescheduling Guide & Time Slots
- Robotic Arm Session Slots: 13:15–14:15 ｜ 15:45–16:45 ｜ 18:15–19:15
- DIY Manual Assembly Slots: 12:00–13:00 ｜ 14:30–15:30 ｜ 17:00–18:00
- If your original session was on a weekend: reschedule to any available day (no refund for weekday price difference)
- If your original session was on a weekday: reschedule to weekdays only
- Rescheduling depends on: actual availability + original session type + 45-day limit
Customer Support
- Activities cancelled due to weather are non-refundable, but can be rescheduled
- To change your reservation, contact:
- Email: info.tinysteamfactory@tinymemory.hk
- WhatsApp: +852-56332221
- For group bookings or inquiries, email: info.tinysteamfactory@tinymemory.hk
